Returns & Exchanges
At Good Smile US, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we offer a 30-day window for returns and exchanges on unworn merchandise with original tags attached.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unworn apparel in its original packaging, ensuring all labels and protective bags are included to maintain item integrity during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package, covering any previous delivery markings.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing